Terms & Conditions

These Terms and Conditions govern the use of the Grandlinksglobal website and the purchase of products and services through our platform.

Grandlinksglobal is a Nigerian digital commerce business offering eSIMs, eSIM refills, digital vouchers, gift cards, and other electronically delivered digital products.

By using our website or purchasing a product, you agree to these Terms and Conditions.

Grandlinksglobal offers electronically delivered products, including:

• eSIM products
• eSIM refills
• Digital vouchers
• Gift cards
• Mobile and connectivity-related digital products
• Other eligible digital products displayed on our website

Product availability, pricing, supported countries, networks, validity periods, and redemption requirements may vary by product.

Customers are responsible for reviewing the product description and applicable requirements before completing a purchase.

Before purchasing an eSIM, customers should confirm that:

• Their device supports eSIM functionality.
• Their device is compatible with the applicable network.
• Their device is unlocked where required.
• The destination or country is supported by the specific eSIM product.
• They have reviewed the product's validity period, data allowance, coverage, and other applicable conditions.

eSIM activation instructions will be provided through the applicable delivery channel.

Once an eSIM has been successfully activated or used, it may not be eligible for a refund except where required by applicable law or where Grandlinksglobal determines that a technical failure attributable to the product or our service has occurred.

Digital vouchers and gift cards may be restricted to particular countries, currencies, platforms, merchants, or services.

Customers are responsible for reviewing the applicable redemption conditions before purchase.

Once a voucher or gift card code has been delivered, customers should keep the code confidential and should not share the code with unauthorized persons.

Where a digital code has been successfully delivered and is valid as described, the transaction may not be refundable unless otherwise stated on the applicable product page or required by applicable law.

Digital products may be delivered through email, WhatsApp, the customer's account, or another electronic delivery method specified at checkout or on the applicable product page.

Delivery times may vary depending on the product.

Customers are responsible for providing accurate contact and delivery information when placing an order.

All prices are displayed on the applicable product page or checkout page.

Payment must be successfully completed before a digital product is delivered.

We may update prices, product availability, and product specifications from time to time.

Refund requests are reviewed based on the nature of the product and whether the product has been delivered, redeemed, activated, or used.

Customers should contact Grandlinksglobal support as soon as possible if:

• A product was not delivered.
• The wrong product was delivered.
• A delivered product does not match its description.
• An eSIM cannot be activated because of a verified technical issue attributable to the product or our service.
• A digital voucher or code is invalid when supplied.

Refunds are generally not available for digital products that have already been successfully redeemed, activated, or used, except where required by applicable law.

Refund decisions may require reasonable evidence from the customer.

Grandlinksglobal may delay, review, cancel, or decline transactions where we reasonably suspect fraud, unauthorized payment activity, abuse, or violation of these Terms.

We may request additional information where necessary to verify a transaction.

Customers agree to:

• Provide accurate information.
• Use products only for lawful purposes.
• Follow applicable redemption and activation instructions.
• Not resell or misuse products where prohibited by the applicable product terms.
• Protect digital codes and account credentials from unauthorized access.

Some products available through Grandlinksglobal may be supplied by or dependent on third-party networks, merchants, platforms, or service providers.

Third-party products remain subject to the applicable third-party terms, eligibility requirements, geographic restrictions, and redemption conditions.

We make reasonable efforts to keep product information and availability accurate.

However, product availability, pricing, network coverage, validity, and third-party service conditions may change without notice.

Customers may contact Grandlinksglobal through the support channels provided on our Contact page.

We aim to respond to customer enquiries promptly and investigate delivery, activation, and product-related issues fairly.

Customer information is handled in accordance with our Privacy Policy.

Grandlinksglobal may update these Terms from time to time. Updated Terms will be published on this website.

For questions concerning these Terms, products, orders, or refunds, please contact: